Jump to content
Sign in to follow this  
You need to play a total of 10 battles to post in this section.
benlisquare

Fix for "Chat server not available" problem if you use Kaspersky

1 comment in this topic

Recommended Posts

Super Tester
1,177 posts
4,109 battles

I used to have this problem, however thanks to this post on the EU forums, everything's fixed. The culprit? Kaspersky Anti-virus. Turns out that if you use Kaspersky software (Internet Security/Anti-Virus/Pure), you cannot access the chat service in World of Warships and get a "Chat Sever Unavailable" error because they block TCP port 5222 (Jabber/Google Talk) which is what the game uses for the chat system. The reason for this is because many RATs use TCP port 5222 to communicate with botnets and send commands; Kaspersky blocks this port as a preventative measure against trojan infections.

 

6C0W0Nc.jpg

 

Here's the solution:

 

Launcher

 

IXM72jf.png

 

Client

 

IoN587E.png

 

 

In the case of Anti-Virus to disable port monitoring for port 5222, to do this take the following steps:

Go to your KAV screen --> Settings --> Additional --> Network --> Click "Select..." under Monitored Ports --> Disable port 5222 (which is named "Jabber/Google Talk", but might be named differently in other versions)

 

Alternative method:

 

Settings > Additional > Network > click select... (left window) > find 5222 and disable it (right window).

 

D5VVGmv.png

 

 

Thanks to JeeWeeJ on the EU forums for this fix.

 

Edited by benlisquare

Share this post


Link to post
Share on other sites
Sign in to follow this  

×