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chloroform

The application always crashed when launch the client

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Beta Tester
5 posts
1,367 battles

The application always crashed when launch the client, so I cannot start playing anything.

 

The problem arose yesterday since I updated the OS to Win 10, while using win 8.1 I could play the game normally.

 

 

The driver of graphic card and DirectX had been already checked and updated, and the client also had been reinstalled. But the problem remains. Running the program as administrator cannot help too.

 

So what I can do is asking for help here. Thanks!

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Beta Tester
5 posts
1,367 battles

Try checking this thread for solutions.

 

Thanks a lot.

I found the application could be executed successfully under Intel Graphics while using Nvidia it would crash.

Then I tested two version of drivers of Nvidia GeForce GT425M in Win 10. All of them didn't work with the problem.

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Moderator
4,163 posts
1,874 battles

Google the file name - MSCVR110.dll is a Microsoft C++ Visual Redistributable and it may be possible to do a DIY fix. Failing that, send a ticket to customer support.

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