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seezer

Clan Brawl changes

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Hello Captain,

Due to technical problems, we changed the format of clan Brawl 5 to 8 vs 8.

Apologies for the inconvenience.

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I am not impressed that those on the SEA server have lost out on an evening of Clan Brawl during our prime time just before Christmas.

That's really nice that you changed the format but after the timings for the round are finished meaning we could not play at all?

We advised you through the forums and with a ticket right when it started but only now receive correspondence on this?

 

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8 hours ago, seezer said:

Hello Captain,

Due to technical problems, we changed the format of clan Brawl 5 to 8 vs 8.

Apologies for the inconvenience.

Would have been nice to have been  informed at the time clan brawl was due to start.

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9 hours ago, seezer said:

Hello Captain,

Due to technical problems, we changed the format of clan Brawl 5 to 8 vs 8.

Apologies for the inconvenience.

Thanks for fixing the "Bug" That only allowed divisions of 8 but required a division of 9 to enter battle. How thoughtful of you to play with the settings before the mode was due to go live and launch it without testing it to know it was working. You absolutely could have avoided wasting the entirety of the Asia server's Clan Brawl window to unfuck your fuckup. It would only be right that you rerun this Clan brawl window *for all servers* in the new year once you have tested it and ensured that you have indeed got it working instead of beta testing these changes on the Live Asia server where it ruins the night for the clans who are trying to have a good time playing your game.

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Couldn't agree more DisgruntledDave. I have my doubts though that WG even bother to read replies let alone act on them.

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3 minutes ago, Jerri_Industrial said:

Couldn't agree more DisgruntledDave. I have my doubts though that WG even bother to read replies let alone act on them.

Of course you're right...WE ALL got on the forums and started jumping up and down about the problem and it took those dropkicks until the end of the window to Fix it and inform us but it was well and truly too late for the SEA server when they figured out where they needed to change a value from 9 to an 8. But hey the spreadsheets say we're having fun and we absolutely love the decisions that war gaming are making to ruin the game and drive the players out.

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11 hours ago, seezer said:

Hello Captain,

Due to technical problems, we changed the format of clan Brawl 5 to 8 vs 8.

Apologies for the inconvenience.

Not good enough, by the time you fixed it the SEA window had closed!

Advise how you are going to resolve the loss of being able to participate in Clan Brawl 5 to those on the SEA Server.

This is what we lost out on getting - 2,500,000 credits; 100,000 Elite Commander XP; 5x Santa's Gift containers; and 1x Santa's Big Gift container

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Asia server is a 'test' server. Whatever bugs we suffer, gets corrected on the other servers before they play. So we are guinea pigs and get pathetic compensation for being test subjects.

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To put some perspective, apparently "clan wars" only 2 to 3% of player population takes part. No effort whatsoever put in to ensure it is properly functional. Some "fancy monetization feature" that is for "less than 1% of hardcore players" get so much effort put into it and refuses to budge on its implementation.  Both IMO are "niche features" for the more hardcore players yet you can see the hypocrisy in managing them. 

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3 hours ago, DisgruntledDave said:

Thanks for fixing the "Bug" That only allowed divisions of 8 but required a division of 9 to enter battle. How thoughtful of you to play with the settings before the mode was due to go live and launch it without testing it to know it was working. You absolutely could have avoided wasting the entirety of the Asia server's Clan Brawl window to unfuck your fuckup. It would only be right that you rerun this Clan brawl window *for all servers* in the new year once you have tested it and ensured that you have indeed got it working instead of beta testing these changes on the Live Asia server where it ruins the night for the clans who are trying to have a good time playing your game.

Highly agree Dave well said. Good to know that Asia server is the "Test Server" and we are the Guinea pigs. WG really need to get their act together.

As for the PR grind for the "Disabled players to achieve for free". Fk me most players with a disability still have a life outside the game and due to their disability may not be able to be Unicom player with unlimited flags camo's etc let alone the finances available to purchase the upgrades.

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@seezer Come on. What is taking so long for you to get back to us on this matter? Just going to ignore this issue and hope it goes away? That is a very petty and poor way to treat your customers for something you messed up...

If i order a pizza...and they put the wrong toppings on it they send me another for free as they understand they made a mistake...where is your accountability?

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Hi Captains!

Thank you for all your feedback and we apologize for your experiences in the Clan Brawl.
We sincerely appreciate your insight and consider your feedback carefully to improve our product.
Thank you again and we hope to see you on the High Seas!

World of Warships Team

 

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40 minutes ago, Nya_gaming said:

Hi Captains!

Thank you for all your feedback and we apologize for your experiences in the Clan Brawl.
We sincerely appreciate your insight and consider your feedback carefully to improve our product.
Thank you again and we hope to see you on the High Seas!

World of Warships Team

 

Thanks for the responce @Nya_gaming   I think at a bare minimum wargaming should reschedule the clan brawl for us on SEA server so that all clans who want to participate get the opportunity. Simply saying oops we are sorry is not good enough.

Edited by Jerri_Industrial
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3 hours ago, Nya_gaming said:

Hi Captains!

Thank you for all your feedback and we apologize for your experiences in the Clan Brawl.
We sincerely appreciate your insight and consider your feedback carefully to improve our product.
Thank you again and we hope to see you on the High Seas!

World of Warships Team

 

As @Groucho posted above. This is what we would have received from merely participating. - 2,500,000 credits; 100,000 Elite Commander XP; 5x Santa's Gift containers; and 1x Santa's Big Gift container

Taken directly from your post about the event. Either give us that or rerun the clan brawl again.


@Nya_gaming How is this guy speaking for WG, Virtually no posts or battles? We're being trolled here for sure...

Get me your manager!

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I submitted this ticket around 19:40 (UTC+8) 21DEC19 after multiple attempts at remedying the situation we found ourselves in:

" TF44 can not invite the ninth player into the Clan Brawl team. It rejects the player as soon as the acceptance button is pressed.
We have all re-started our game clients. We have used different players to form the Division. We have closed and re-formed the division multiple times.
Can we have some suggestions please? "

No response from WG has been forthcoming.

The patronising response from @Nya_gaming seems to reflect War Gaming's institutional inability to:

  • Accept responsibility for their mistakes;
  • Test their systems prior to the release of game modes on the live server; and
  • Provide pragmatic solutions to the issues that subsequently arise.

This situation closely resembles the Clan Battle server breakdown of a few weeks ago.

Have War Gaming resorted to employing a team of interns and trainees for their programming division?

Edited by Taipan17
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This seems like a poor response - there should be automatic compensation to all affected players - a cheap "sorry for inconvenience" is not very welcome when you have stayed up with people in order to use the Mode that WG says is ready to be used. Unprofessional at best.

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Should have moved to NA when we told everyone to. Thanks for beta testing the mode for us 😁

Edited by KingNeptunes
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Well.. that's gotta suck.

Pretty happy we switched servers now, the Brawl went off without a hitch on NA thanks to the SEA guinea pigs.

Either compensation or the opportunity to switch to a non-shit server would be ideal.

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Also, those rewards you have quoted are not just for participating. We got to Rank 13 on NA, and got no rewards individually. The clan will receive some coal though.

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On 12/22/2019 at 1:08 PM, dejiko_nyo said:

To put some perspective, apparently "clan wars" only 2 to 3% of player population takes part. No effort whatsoever put in to ensure it is properly functional. Some "fancy monetization feature" that is for "less than 1% of hardcore players" get so much effort put into it and refuses to budge on its implementation.  Both IMO are "niche features" for the more hardcore players yet you can see the hypocrisy in managing them. 

Yeah well no surprise there with such a limited window... This problem has so significantly affected my clan that the clan split... Of course bugger all of the population will give a crap when the times are inflexible.

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