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shimmerm

Cannot install WOWs on Mac

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374 battles

Hi. I wanted to download WOWs on my mac but when I started installing, the patcher showed an error message 

 

Critical Error.

Unable to install updates.

The application cannot continue.

For details, see log file.

 

After that, I looked for the log file and it showed the following

Log started:
11/11/2017 15:11:39

11/11/2017 15:11:38          Loading localized resources...
11/11/2017 15:11:39          Loading configuration...
11/11/2017 15:11:39          Process configuration file: 'C:\Games\World_of_Warships\WoWSLauncher.cfg'
11/11/2017 15:11:39          Download speed is unlimited
11/11/2017 15:11:39          Auto update settings: default-disabled(0); display(1); check period: 14400 sec; install period: 14400 sec
11/11/2017 15:11:39          Restored selected chain: f11
11/11/2017 15:11:39          Update localizations...
11/11/2017 15:11:39          Start "WoWSLauncher.exe" params="C:\Games\World_of_Warships\WoWsLauncher.exe"
11/11/2017 15:11:39          Session id="22AE915C51DDF99F1D1DF1951D1DF195634D3974"
11/11/2017 15:11:39          Info for "WoWSLauncher.exe": Version: 0.3.22.450, Comment: "Built: 20160429 105640, Revision: #626939 (stable_3.22)"
11/11/2017 15:11:39          Create update folder: path="C:\Games\World_of_Warships\Updates"
11/11/2017 15:11:39          Try access patch folder: path="C:\Games\World_of_Warships\Updates"
11/11/2017 15:11:39          Create temp folder: path="C:\Games\World_of_Warships\UpdatesData\temp"
11/11/2017 15:11:39          Try access temp folder: path="C:\Games\World_of_Warships\UpdatesData\temp"
11/11/2017 15:11:39          Save configuration: path="C:\Games\World_of_Warships\WoWSLauncher.cfg"
11/11/2017 15:11:42  WARNING:    Failed to retrieve session user; 0x80070002; File not found.
11/11/2017 15:11:42          Running tray request: C:\Games\World_of_Warships\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 38
11/11/2017 15:11:42  WARNING:    Failed to start process (0x80070002): File not found.
11/11/2017 15:11:43  WARNING:    Install mode slides version file install\common\version.xml is unavailable. Reset install mode slides path.
11/11/2017 15:11:43          Start update process
11/11/2017 15:11:43          Clear directory with updates data, clear all non-part folders, including temp
11/11/2017 15:11:43          Apply updaters...
11/11/2017 15:11:43          post-update process(id = 0). file: "wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:11:43          post-update process(id = 1). file: "wg_hook_launcher_patch.dll"
11/11/2017 15:11:43          post-update process(id = 0): start
11/11/2017 15:11:43  WARNING:    Updater requested not registered content3 getter function. version:1; id:3
11/11/2017 15:11:43  ERROR:    post-update process(id = 0). what: load updater error, msg: name="C:\Games\World_of_Warships\wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:11:51          User requested to close the application
11/11/2017 15:11:51          Stop. Reason: user closed; Code: 0x01000003


Log started:
11/11/2017 15:13:46

11/11/2017 15:13:46          Loading localized resources...
11/11/2017 15:13:46          Loading configuration...
11/11/2017 15:13:46          Process configuration file: 'C:\Games\World_of_Warships\WoWSLauncher.cfg'
11/11/2017 15:13:46          Download speed is unlimited
11/11/2017 15:13:46          Auto update settings: default-disabled(0); display(1); check period: 14400 sec; install period: 14400 sec
11/11/2017 15:13:46          Restored selected chain: f11
11/11/2017 15:13:46          Update localizations...
11/11/2017 15:13:46          Start "WoWSLauncher.exe" params="C:\Games\World_of_Warships\WoWsLauncher.exe"
11/11/2017 15:13:46          Session id="22AE915C51DDF99F1D1DF1951D1DF195634D3974"
11/11/2017 15:13:46          Info for "WoWSLauncher.exe": Version: 0.3.22.450, Comment: "Built: 20160429 105640, Revision: #626939 (stable_3.22)"
11/11/2017 15:13:46          Create update folder: path="C:\Games\World_of_Warships\Updates"
11/11/2017 15:13:46          Try access patch folder: path="C:\Games\World_of_Warships\Updates"
11/11/2017 15:13:46          Create temp folder: path="C:\Games\World_of_Warships\UpdatesData\temp"
11/11/2017 15:13:46          Try access temp folder: path="C:\Games\World_of_Warships\UpdatesData\temp"
11/11/2017 15:13:46          Save configuration: path="C:\Games\World_of_Warships\WoWSLauncher.cfg"
11/11/2017 15:13:50  WARNING:    Failed to retrieve session user; 0x80070002; File not found.
11/11/2017 15:13:50          Running tray request: C:\Games\World_of_Warships\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 38
11/11/2017 15:13:50  WARNING:    Failed to start process (0x80070002): File not found.
11/11/2017 15:13:50  WARNING:    Install mode slides version file install\common\version.xml is unavailable. Reset install mode slides path.
11/11/2017 15:13:50          Start update process
11/11/2017 15:13:50          Clear directory with updates data, clear all non-part folders, including temp
11/11/2017 15:13:50          Apply updaters...
11/11/2017 15:13:50          post-update process(id = 0). file: "wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:13:50          post-update process(id = 1). file: "wg_hook_launcher_patch.dll"
11/11/2017 15:13:50          post-update process(id = 0): start
11/11/2017 15:13:50  WARNING:    Updater requested not registered content3 getter function. version:1; id:3
11/11/2017 15:13:50  ERROR:    post-update process(id = 0). what: load updater error, msg: name="C:\Games\World_of_Warships\wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:17:28          Start update process
11/11/2017 15:17:28          Clear directory with updates data, clear all non-part folders, including temp
11/11/2017 15:17:28          Apply updaters...
11/11/2017 15:17:28          post-update process(id = 0). file: "wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:17:28          post-update process(id = 1). file: "wg_hook_launcher_patch.dll"
11/11/2017 15:17:28          post-update process(id = 0): start
11/11/2017 15:17:28  WARNING:    Updater requested not registered content3 getter function. version:1; id:3
11/11/2017 15:17:28  ERROR:    post-update process(id = 0). what: load updater error, msg: name="C:\Games\World_of_Warships\wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:17:32          Start update process
11/11/2017 15:17:32          Clear directory with updates data, clear all non-part folders, including temp
11/11/2017 15:17:32          Apply updaters...
11/11/2017 15:17:32          post-update process(id = 0). file: "wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:17:32          post-update process(id = 1). file: "wg_hook_launcher_patch.dll"
11/11/2017 15:17:32          post-update process(id = 0): start
11/11/2017 15:17:32  WARNING:    Updater requested not registered content3 getter function. version:1; id:3
11/11/2017 15:17:32  ERROR:    post-update process(id = 0). what: load updater error, msg: name="C:\Games\World_of_Warships\wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:26:09          Starting openports operation...
11/11/2017 15:26:11  ERROR:    Openports operation failed (0x80004005): Unknown error 0x80004005
11/11/2017 15:26:16          Tray executable has been added to startup
11/11/2017 15:26:16          Running tray request: C:\Games\World_of_Warships\WargamingGameUpdater.exe -protocol 1 -command sync -caller_pid 38
11/11/2017 15:26:16  WARNING:    Failed to start process (0x80070002): File not found.
11/11/2017 15:26:37          Start update process
11/11/2017 15:26:37          Clear directory with updates data, clear all non-part folders, including temp
11/11/2017 15:26:37          Apply updaters...
11/11/2017 15:26:37          post-update process(id = 0). file: "wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:26:37          post-update process(id = 1). file: "wg_hook_launcher_patch.dll"
11/11/2017 15:26:37          post-update process(id = 0): start
11/11/2017 15:26:37  WARNING:    Updater requested not registered content3 getter function. version:1; id:3
11/11/2017 15:26:37  ERROR:    post-update process(id = 0). what: load updater error, msg: name="C:\Games\World_of_Warships\wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:38:06          User requested to close the application
11/11/2017 15:38:07          Stop. Reason: user closed; Code: 0x01000003


Log started:
11/11/2017 15:40:49

11/11/2017 15:40:48          Loading localized resources...
11/11/2017 15:40:49          Loading configuration...
11/11/2017 15:40:49          Process configuration file: 'C:\Games\World_of_Warships\WoWSLauncher.cfg'
11/11/2017 15:40:49          Download speed is unlimited
11/11/2017 15:40:49          Auto update settings: install(2); display(1); check period: 14400 sec; install period: 14400 sec
11/11/2017 15:40:49          Restored selected chain: f11
11/11/2017 15:40:49          Update localizations...
11/11/2017 15:40:49          Start "WoWSLauncher.exe" params="C:\Games\World_of_Warships\WoWsLauncher.exe"
11/11/2017 15:40:49          Session id="22AE915C51DDF99F1D1DF1951D1DF195634D3974"
11/11/2017 15:40:49          Info for "WoWSLauncher.exe": Version: 0.3.22.450, Comment: "Built: 20160429 105640, Revision: #626939 (stable_3.22)"
11/11/2017 15:40:49          Create update folder: path="C:\Games\World_of_Warships\Updates"
11/11/2017 15:40:49          Try access patch folder: path="C:\Games\World_of_Warships\Updates"
11/11/2017 15:40:49          Create temp folder: path="C:\Games\World_of_Warships\UpdatesData\temp"
11/11/2017 15:40:49          Try access temp folder: path="C:\Games\World_of_Warships\UpdatesData\temp"
11/11/2017 15:40:49          Save configuration: path="C:\Games\World_of_Warships\WoWSLauncher.cfg"
11/11/2017 15:40:55  WARNING:    Failed to retrieve session user; 0x80070002; File not found.
11/11/2017 15:40:55          Running tray request: C:\Games\World_of_Warships\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 38
11/11/2017 15:40:55  WARNING:    Failed to start process (0x80070002): File not found.
11/11/2017 15:40:56  WARNING:    Install mode slides version file install\common\version.xml is unavailable. Reset install mode slides path.
11/11/2017 15:40:56          Start update process
11/11/2017 15:40:56          Clear directory with updates data, clear all non-part folders, including temp
11/11/2017 15:40:56          Apply updaters...
11/11/2017 15:40:56          post-update process(id = 0). file: "wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:40:56          post-update process(id = 1). file: "wg_hook_launcher_patch.dll"
11/11/2017 15:40:56          post-update process(id = 0): start
11/11/2017 15:40:56  WARNING:    Updater requested not registered content3 getter function. version:1; id:3
11/11/2017 15:40:56  ERROR:    post-update process(id = 0). what: load updater error, msg: name="C:\Games\World_of_Warships\wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:41:37          Start update process
11/11/2017 15:41:38          Clear directory with updates data, clear all non-part folders, including temp
11/11/2017 15:41:38          Apply updaters...
11/11/2017 15:41:38          post-update process(id = 0). file: "wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:41:38          post-update process(id = 1). file: "wg_hook_launcher_patch.dll"
11/11/2017 15:41:38          post-update process(id = 0): start
11/11/2017 15:41:38  WARNING:    Updater requested not registered content3 getter function. version:1; id:3
11/11/2017 15:41:38  ERROR:    post-update process(id = 0). what: load updater error, msg: name="C:\Games\World_of_Warships\wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:41:46          Tray executable has been removed from startup
11/11/2017 15:41:46          Running tray request: C:\Games\World_of_Warships\WargamingGameUpdater.exe -protocol 1 -command sync -caller_pid 38
11/11/2017 15:41:46  WARNING:    Failed to start process (0x80070002): File not found.
11/11/2017 15:41:48          User requested to close the application
11/11/2017 15:41:48          Stop. Reason: user closed; Code: 0x01000003


Log started:
11/11/2017 15:47:19

11/11/2017 15:47:18          Loading localized resources...
11/11/2017 15:47:19          Loading configuration...
11/11/2017 15:47:19          Process configuration file: 'C:\Games\World_of_Warships\WoWSLauncher.cfg'
11/11/2017 15:47:19          Download speed is unlimited
11/11/2017 15:47:19          Auto update settings: disabled(1); display(1); check period: 14400 sec; install period: 14400 sec
11/11/2017 15:47:19          Restored selected chain: f11
11/11/2017 15:47:19          Update localizations...
11/11/2017 15:47:19          Start "WoWSLauncher.exe" params="C:\Games\World_of_Warships\WoWsLauncher.exe"
11/11/2017 15:47:19          Session id="22AE915C51DDF99F1D1DF1951D1DF195634D3974"
11/11/2017 15:47:19          Info for "WoWSLauncher.exe": Version: 0.3.22.450, Comment: "Built: 20160429 105640, Revision: #626939 (stable_3.22)"
11/11/2017 15:47:19          Create update folder: path="C:\Games\World_of_Warships\Updates"
11/11/2017 15:47:19          Try access patch folder: path="C:\Games\World_of_Warships\Updates"
11/11/2017 15:47:19          Create temp folder: path="C:\Games\World_of_Warships\UpdatesData\temp"
11/11/2017 15:47:19          Try access temp folder: path="C:\Games\World_of_Warships\UpdatesData\temp"
11/11/2017 15:47:19          Save configuration: path="C:\Games\World_of_Warships\WoWSLauncher.cfg"
11/11/2017 15:47:22  WARNING:    Failed to retrieve session user; 0x80070002; File not found.
11/11/2017 15:47:22          Running tray request: C:\Games\World_of_Warships\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 38
11/11/2017 15:47:22  WARNING:    Failed to start process (0x80070002): File not found.
11/11/2017 15:47:23  WARNING:    Install mode slides version file install\common\version.xml is unavailable. Reset install mode slides path.
11/11/2017 15:47:23          Start update process
11/11/2017 15:47:23          Clear directory with updates data, clear all non-part folders, including temp
11/11/2017 15:47:23          Apply updaters...
11/11/2017 15:47:23          post-update process(id = 0). file: "wg_AutoUpdateSelector_launcher_patch.dll"
11/11/2017 15:47:23          post-update process(id = 1). file: "wg_hook_launcher_patch.dll"
11/11/2017 15:47:23          post-update process(id = 0): start
11/11/2017 15:47:23  WARNING:    Updater requested not registered content3 getter function. version:1; id:3
11/11/2017 15:47:23  ERROR:    post-update process(id = 0). what: load updater error, msg: name="C:\Games\World_of_Warships\wg_AutoUpdateSelector_launcher_patch.dll"

 I downloaded this game about two years ago and it began to show errors when updating. Therefore, I reinstalled it. However, the same problem happened. Can someone please help me? Thanks

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