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VonFreya

Wargaming Staff

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[MELON]
Member
18 posts
2,951 battles

So , around January i was joining a Livestream Giveaway and i Win an Model Kit From the stream
and Yeah i got notified and fill the form and send it

so come the day where the wargaming staff is sending me an email for confirmation
and i was happy

but something went wrong ! it has been 2 month i didnt receive my prize
and i try to ask again to the staff by email
they said will check for further , and yep another month passed
 

so i try ask and emailing again but until now i didnt receive any reply or prize coming

so i want ask is there any way to contact or claiming again ?

since i try to send a ticket its like 

 

"oh it was not from Wargaming Asia event,try to send ticket to here ( NA Wargaming web )"

and the NA replied "oh it was not held by NA , but its EU - so send ticket to EU web"

 

and yep no reply on my ticket ..

 

 

My question is : is there any wg staff here to help contact them so i can claim my prize ? i know maybe its not really worth 

but i still want my prize

 

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1
[MELON]
Member
18 posts
2,951 battles

It was the Event on Facebook Streaming

i do Submit Ticket and this is the Picture i Submit
https://asia.wargaming.net/support/__attachments/tickets/2017/03/16/c8989cd096568e079b5633e693ab4a9d58ca309b1937e3.84003704/atago%20ship.jpg

 

PS : I am VonFreya

There are also Link Stream in there :

 

Go to around 1.40.00 on Stream , they are announce and there i won !

Edited by VonFreya

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1
[MELON]
Member
18 posts
2,951 battles

Okay so i got some Reply that Looks like this again
( This is the 2nd Times )

 

Hello VonFreya,

thanks for coming back to us.

We have informed our product specialist Tuccy about your situation and got a reply that he will contact you himself. Please check your message box on the WoWS forum.

As customer support we cannot help more.

If you will have questions abut the game itself, please feel free to contact us again.

Best regards,

Elżbieta Orłowska

Wargaming.net Customer Service Representative
EU Wargaming Support - Follow us on Twitter.

Help us improve our service! Fill in the survey and watch us grow.
Pomóż nam udoskonalać nasze usługi! Wypełnij ankietę i obserwuj, jak zmieniamy się dla Ciebie!

 

That is Same Reply that i do before i ask here 

i do submit ticket to Eu Server before

 

What's Going on with WG Eu ...

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Super Tester
7,520 posts
7,978 battles

I also got mail from wargaming that I will receive a t-shirt and I was asked in mail for address. More than two months passed as well. I mean it's a gift, so I don't want to poke them for this. But a little more communication or confirmation would be great.

Edited by icy_phoenix

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Senior Moderator
4,798 posts
1,924 battles

Okay so i got some Reply that Looks like this again

( This is the 2nd Times )

 

Hello VonFreya,

thanks for coming back to us.

We have informed our product specialist Tuccy about your situation and got a reply that he will contact you himself. Please check your message box on the WoWS forum.

As customer support we cannot help more.

If you will have questions abut the game itself, please feel free to contact us again.

Best regards,

Elżbieta Orłowska

Wargaming.net Customer Service Representative
EU Wargaming Support - Follow us on Twitter.

Help us improve our service! Fill in the survey and watch us grow.
Pomóż nam udoskonalać nasze usługi! Wypełnij ankietę i obserwuj, jak zmieniamy się dla Ciebie!

 

That is Same Reply that i do before i ask here 

i do submit ticket to Eu Server before

 

What's Going on with WG Eu ...

 

did you log onto the EU forums and check your PMs?

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