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Ryuuoh_DeltaPlus

Bought Dunkerque at the premium shop, but ship didn't appear in my account

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167
[KCSEA]
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As the title says, I just bought the Dunkerque at the premium shop using MOL points, but somehow I didn't receive the ship in my account. MOL has a receipt of the purchase, but the WG premium shop site displayed an error or something (didn't get to have a screenshot sadly). 

I already sent a ticket to WG about this, but do you think they can address this? I don't want my money go to waste.

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1,148
[BLUMR]
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Did you get a receipt from Wargaming in your email confirming your purchase?

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167
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Did you get a receipt from Wargaming in your email confirming your purchase?

 

Well, I didn't. That's why I'm kinda worried right now whether Wargaming will consider this.  

 

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Well, I didn't. That's why I'm kinda worried right now whether Wargaming will consider this.  

 

 

Might want to check with your bank too. If the transaction happened you'll need to ticket WG about it. If not then he transaction never happened.

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263
[LUOMU]
Super Tester
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Never close your browser before the shop's confirmation page appears. IIRC it was like a √ with a circle around it and stuff? If you wait until this page appears and close the browser after that, usually you can get your boat almost immediately.

Edited by _Halcyon

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167
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Might want to check with your bank too. If the transaction happened you'll need to ticket WG about it. If not then he transaction never happened.

 

I checked my MOL account, and it did get deducted for Dunkerque's price.

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2
[AUSNZ]
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Double check you bought in the correct region.

I didn't realise i was in the NA region page when I bought the murmansk a while back.

They will refund you.

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finally someone got the problem same with me

paid via mol(ops something goes wrong)and poof nothing in acc

i got this happen before but the product was sent to acc

this time my alabama lost in the sea of internet,and the ticket got ingored been 2day half

or she radar die cant revice any massage

hope wg crew was repairing her radar,and get her to my port

Edited by kitsune_teitoku

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167
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wait Ryuuoh_DeltaPlus  

when you buying dunker?

09 Apr 2017 gmt+8 2pm,im buying alabama at this time

if you post at 3pm means wg premium server got problem about 1-3pm@@

 

 

Yes, I bought Dunkerque at 09 Apr 2017 roughly 2pm.

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