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shipmas gifts

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I have logged a ticket, but it seems to be sitting there waiting for someone, so I thought I would ask here (as well)


I sent my daughters account some shipmas presents and paid using the paysafecard method.  However she doesn't have them in her container screen to open.  She is a level 5 captain, so she does have the ability to earn and open containers.


Is there a minimum level or something else she needs to be able to get the presents I sent ??  I can't find any information about it anywhere.  I have also checked her name with the name of who I sent them to.



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