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Mutilor

WG ignoring support tickets - Premium customer as well!

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Member
2 posts
2,858 battles

Hi All

 

Anyone else had issues with their account and premium shop purchasing and then ask WG for help only to be ignored?

 

I had a problem with my purchase from the shop, sent WG a support ticket on the 8th Sep.

 

Got a reply on the 9th saying they would assist, asked me how to proceed.

 

I replied same day (9th Sep) with all details.

 

No reply, so sent a follow up message (14th Sep)

 

Still no reply, sent another message (18th Sep)

 

Still no reply, opened a new TICKET (21st Sep), still no GOD DAMN REPLY!!!!

 

paying customer here and they just IGNORE!

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[MEGA]
Member
4,564 posts
17,558 battles

i have bought 4 T8 prems(no way WG can make me get eugen), wica and scharnhorst, and dumbkek, and they still ignore me sometimes, just wait your turn

Edited by drakon233

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Member
273 posts
23,618 battles

There's a pretty long ticket queue, and staff are busy with TGS. Tell me your ticket ID and I'll poke the staff.

 

Could you also poke them to follow up my ticket ?

 

I havent gotten my Dragon flags yet and Ive reported it a while ago.

IGN: pervis117

Ticket #233399

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