0 [HSF] 314Confederation Member 6 posts 5,322 battles Report post #1 Posted September 22, 2016 Yesterday I bought deep sea treasure from wows Asia premium store online, however I still haven't received them in game. In the past when I use visa to pay, I would receive doubloons in game in few seconds. Well this time it seems not so good. I received the email telling me that my payment was successful. Btw, I tried again this morning and bought 500 doubloons and received immediately. What happened to my deep sea treasure Share this post Link to post Share on other sites
1,146 [BLUMR] Syanda Moderator 4,163 posts 1,874 battles Report post #2 Posted September 22, 2016 Could you check if you bought it on the right server? If your payment went through, you should have received a confirmation email. If you did buy it on the right server, open a ticket with customer support, then PM me the ticket ID. Share this post Link to post Share on other sites
0 [HSF] 314Confederation Member 6 posts 5,322 battles Report post #3 Posted September 22, 2016 Could you check if you bought it on the right server? If your payment went through, you should have received a confirmation email. If you did buy it on the right server, open a ticket with customer support, then PM me the ticket ID. Yes I double checked and I've already post a ticket. The ticket ID is 232148. thanks for reply. Share this post Link to post Share on other sites
1,146 [BLUMR] Syanda Moderator 4,163 posts 1,874 battles Report post #4 Posted September 22, 2016 Got it. There were some issues with the servers and stuff yesterday, could have created a problem with premium purchases. Share this post Link to post Share on other sites
0 [HSF] 314Confederation Member 6 posts 5,322 battles Report post #5 Posted September 22, 2016 Got it. There were some issues with the servers and stuff yesterday, could have created a problem with premium purchases. Thanks for that. I still wonder when will it be fixed? I know tomorrow there are some sales in game, hope I can receive bfr that Share this post Link to post Share on other sites
0 Einhartz Member 2 posts 1,489 battles Report post #6 Posted September 22, 2016 I buy doubloons 2 day ago I still didn't get it's until now... Share this post Link to post Share on other sites
10 Umberto_Schnapp Member 122 posts 14,823 battles Report post #7 Posted September 22, 2016 Good to see someone cares when cash is involved. Umm Mostly? Share this post Link to post Share on other sites
0 [KOOKA] Moonhunters Member 3 posts Report post #8 Posted September 24, 2016 Could you check this ticket ID 233256 . It's the same problem that i have purchase and i still don'y receive anything . I buy Anniversary Chest II today at noon because I want to buy an in-game promotion (ship and upgrade) so if it take more long time , I can't join the promotion it only last 2 days Thank you Share this post Link to post Share on other sites
0 [TWR] Longtan Beta Tester 10 posts 2,666 battles Report post #9 Posted September 25, 2016 Hi , I have similar issue - Ticket raised #232125 . I have 4 purchases still outstanding. Even though my Bank Account shows fully processed financial transaction. IE - My money has been taken but no virtual goods received. This happened on the 21st of September the night the server had issues. I've had no updates whatsoever to even suggest that someone has seen the ticket. The purchases included two Prinz Eugens , flag pack & doubloons. One Prinz Eugen was sent as a gift. Would be nice to get an update to my ticket. Share this post Link to post Share on other sites
