Jump to content
You need to play a total of 10 battles to post in this section.
pinkmonsoon

Problem with the launcher - Unable to connect to update service

20 comments in this topic

Recommended Posts

Member
1 post
1,591 battles

I got this problem a few days ago and I don't know how to fix it. Can anyone help me?

 

My log file show error like this

03/07/2016 11:15:29          Loading localized resources...
03/07/2016 11:15:29          Loading configuration...
03/07/2016 11:15:29          Process configuration file: 'D:\Games\World_of_Warships\WoWSLauncher.cfg'
03/07/2016 11:15:29          Download speed is unlimited
03/07/2016 11:15:29          Auto update settings: default-disabled(0); display(1); check period: 14400 sec; install period: 14400 sec
03/07/2016 11:15:29          Restored selected chain: f11
03/07/2016 11:15:29          Update localizations...
03/07/2016 11:15:29          Start "WoWSLauncher.exe" params=""D:\Games\World_of_Warships\WoWSLauncher.exe" "
03/07/2016 11:15:29          Session id="A6B8BCB7C42967EE46AAFB3946AAFB39F573777F"
03/07/2016 11:15:29          Info for "WoWSLauncher.exe": Version: 0.3.22.450, Comment: "Built: 20160429 105640, Revision: #626939 (stable_3.22)"
03/07/2016 11:15:29          Create update folder: path="D:\Games\World_of_Warships\Updates"
03/07/2016 11:15:29          Try access patch folder: path="D:\Games\World_of_Warships\Updates"
03/07/2016 11:15:29          Create temp folder: path="D:\Games\World_of_Warships\UpdatesData\temp"
03/07/2016 11:15:29          Try access temp folder: path="D:\Games\World_of_Warships\UpdatesData\temp"
03/07/2016 11:15:29          Save configuration: path="D:\Games\World_of_Warships\WoWSLauncher.cfg"
03/07/2016 11:15:29          Running tray request: D:\Games\World_of_Warships\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 4940
03/07/2016 11:15:29  WARNING:    Failed to start process (0x80070002): The system cannot find the file specified.
03/07/2016 11:15:29          Start update process
03/07/2016 11:15:29          Clear directory with updates data, clear all non-part folders, including temp
03/07/2016 11:15:29          Obtain patch information. part: "launcher"...
03/07/2016 11:15:29          Create update work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:15:29          Try access patch work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:15:29          System update. Cleaning up system update folder.
03/07/2016 11:15:29          send http request. url: "http://update.worldofwarships.asia?protocol_ver=4&install_id=A6B8BCB7C42967EE46AAFB3946AAFB39F573777F&target=launcher&launcher_ver=unknown&client_ver=unknown&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
03/07/2016 11:15:49  WARNING:    http request failed. what: http request error, msg: Inner libCurl error(28): "Operation too slow. Less than 1 bytes/sec transferred the last 20 seconds. Timeout was reached".
03/07/2016 11:15:49          Create update work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:15:49          Try access patch work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:15:49          System update. Cleaning up system update folder.
03/07/2016 11:15:49          send http request. url: "http://update-v4r4h10x.worldofwarships.asia?protocol_ver=4&install_id=A6B8BCB7C42967EE46AAFB3946AAFB39F573777F&target=launcher&launcher_ver=unknown&client_ver=unknown&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
03/07/2016 11:16:09  ERROR:    http request failed. what: http request error, msg: Inner libCurl error(28): "Operation too slow. Less than 1 bytes/sec transferred the last 20 seconds. Timeout was reached".
03/07/2016 11:16:09          Start waiting for retry 1 period: 20 sec...
03/07/2016 11:16:29          Retry period expired
03/07/2016 11:16:29          Start update process
03/07/2016 11:16:29          Clear directory with updates data, clear all non-part folders, including temp
03/07/2016 11:16:29          Obtain patch information. part: "launcher"...
03/07/2016 11:16:29          Create update work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:16:29          Try access patch work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:16:29          System update. Cleaning up system update folder.
03/07/2016 11:16:29          send http request. url: "http://update.worldofwarships.asia?protocol_ver=4&install_id=A6B8BCB7C42967EE46AAFB3946AAFB39F573777F&target=launcher&launcher_ver=unknown&client_ver=unknown&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
03/07/2016 11:16:49  WARNING:    http request failed. what: http request error, msg: Inner libCurl error(7): "Couldn't connect to server".
03/07/2016 11:16:49          Create update work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:16:49          Try access patch work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:16:49          System update. Cleaning up system update folder.
03/07/2016 11:16:49          send http request. url: "http://update-v4r4h10x.worldofwarships.asia?protocol_ver=4&install_id=A6B8BCB7C42967EE46AAFB3946AAFB39F573777F&target=launcher&launcher_ver=unknown&client_ver=unknown&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
03/07/2016 11:17:09  ERROR:    http request failed. what: http request error, msg: Inner libCurl error(7): "Couldn't connect to server".
03/07/2016 11:17:09          Start waiting for retry 2 period: 45 sec...
03/07/2016 11:17:54          Retry period expired
03/07/2016 11:17:54          Start update process
03/07/2016 11:17:54          Clear directory with updates data, clear all non-part folders, including temp
03/07/2016 11:17:54          Obtain patch information. part: "launcher"...
03/07/2016 11:17:54          Create update work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:17:54          Try access patch work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:17:54          System update. Cleaning up system update folder.
03/07/2016 11:17:54          send http request. url: "http://update.worldofwarships.asia?protocol_ver=4&install_id=A6B8BCB7C42967EE46AAFB3946AAFB39F573777F&target=launcher&launcher_ver=unknown&client_ver=unknown&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
03/07/2016 11:18:14  WARNING:    http request failed. what: http request error, msg: Inner libCurl error(28): "Operation too slow. Less than 1 bytes/sec transferred the last 20 seconds. Timeout was reached".
03/07/2016 11:18:14          Create update work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:18:14          Try access patch work folder: path="D:\Games\World_of_Warships\UpdatesData\launcher\"
03/07/2016 11:18:14          System update. Cleaning up system update folder.
03/07/2016 11:18:14          send http request. url: "http://update-v4r4h10x.worldofwarships.asia?protocol_ver=4&install_id=A6B8BCB7C42967EE46AAFB3946AAFB39F573777F&target=launcher&launcher_ver=unknown&client_ver=unknown&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
03/07/2016 11:18:21          User requested to close the application
03/07/2016 11:18:21          Stop update process
03/07/2016 11:18:21          Stop. Reason: user closed; Code: 0x01000003

Share this post


Link to post
Share on other sites
Senior Moderator
1,129 posts

I have the same issue starting today...some help would be appreciated

 

The server being down today is due to the 0.5.8 update being rolled out. 

 

 

Commanders,

Please be informed that the World of Warships server will undergo brief maintenance to implement Version 0.5.8.


Maintenance Start: 07/07/2016 @ 06:00 UTC+8
Maintenance End: 07/07/2016 @ 08:00 UTC+8

 

As for the OP's situation I don't know sorry.

Share this post


Link to post
Share on other sites
2
[BOTES]
Member
94 posts
3,501 battles

 

Cannotupdate.jpgMaintenance ended at 0800am this morning, it's 1600pm and I get nothing. An endless loop of failed connections.

Cannotupdate.jpg

Edited by Seabad

Share this post


Link to post
Share on other sites
2
[BOTES]
Member
94 posts
3,501 battles

Ok so in your C:\games\world_of_warships\ folder find the file wowslauncher.cfg

 

Open this file and find the lines beginning and ending with the following lines

 

<stats_service_url>http://wgusst-asia.wargaming.net</stats_service_url>

<customer_support_service_url/>
<patch_info_urls>
<item>http://update.worldofwarships.asia</item>
<item>http://update-v4r4h10x.worldofwarships.asia</item>
</patch_info_urls>

 

And replace it with the above material. You should see your client doing a 1.5gb update after you reload the launcher.

Share this post


Link to post
Share on other sites
Member
5 posts
2,944 battles

Ok so in your C:\games\world_of_warships\ folder find the file wowslauncher.cfg

 

Open this file and find the lines beginning and ending with the following lines

 

<stats_service_url>http://wgusst-asia.wargaming.net</stats_service_url>

<customer_support_service_url/>

<patch_info_urls>

<item>http://update.worldofwarships.asia</item>

<item>http://update-v4r4h10x.worldofwarships.asia</item>

</patch_info_urls>

 

And replace it with the above material. You should see your client doing a 1.5gb update after you reload the launcher.

Tried this step but still can't connect to the update server.

Share this post


Link to post
Share on other sites
Member
9 posts
2,262 battles

Same problem here, been trying to log on frequently over a 24 hour period with nothing but "Unable to connect to update service." being displayed.

 

This does make me suddenly look at other games and realise their qualities over WG's, you know, like being able to actually play the game. :P

 

Share this post


Link to post
Share on other sites
Member
2 posts
1,266 battles

Cannotupdate.jpgMaintenance ended at 0800am this morning, it's 1600pm and I get nothing. An endless loop of failed connections.

 

i have the same problem but i can still play the o.5.7 version of the game

Share this post


Link to post
Share on other sites
Member
1 post
539 battles

Tried this step but still can't connect to the update server.

 

Iuse

Ok so in your C:\games\world_of_warships\ folder find the file wowslauncher.cfg

 

Open this file and find the lines beginning and ending with the following lines

 

<stats_service_url>http://wgusst-asia.wargaming.net</stats_service_url>

<customer_support_service_url/>

<patch_info_urls>

<item>http://update.worldofwarships.asia</item>

<item>http://update-v4r4h10x.worldofwarships.asia</item>

</patch_info_urls>

 

And replace it with the above material. You should see your client doing a 1.5gb update after you reload the launcher.

 

<stats_service_url>http://wgusst-asia.wargaming.net</stats_service_url>

    <customer_support_service_url/>

    <patch_info_urls>

        <item>http://update.worldofwarships.asia</item>

        <item>http://update-v4r4h10x.worldofwarships.asia</item>

    </patch_info_urls>

</info>

 

 

I use this one and it's work 

Thank.

Edited by Witchayut_Watkheaw

Share this post


Link to post
Share on other sites
Member
2 posts
1,266 battles

 

Iuse

 

<stats_service_url>http://wgusst-asia.wargaming.net</stats_service_url>

    <customer_support_service_url/>

    <patch_info_urls>

        <item>http://update.worldofwarships.asia</item>

        <item>http://update-v4r4h10x.worldofwarships.asia</item>

    </patch_info_urls>

</info>

 

 

I use this one and it's work 

Thank.

 

i tried to do it but it gave me critical error

https://gyazo.com/5dcdee02245b23a15f6774ecb0d31dea

this is the log file:

Log started:
09/07/2016 22:14:35

09/07/2016 22:14:35          Loading localized resources...
09/07/2016 22:14:35          Loading configuration...
09/07/2016 22:14:35          Process configuration file: 'D:\World_of_Warships\WoWSLauncher.cfg'
09/07/2016 22:14:35          Download speed is unlimited
09/07/2016 22:14:35          Auto update settings: default-disabled(0); display(1); check period: 14400 sec; install period: 14400 sec
09/07/2016 22:14:35          Restored selected chain: f0
09/07/2016 22:14:35          Update localizations...
09/07/2016 22:14:35          Start "WoWSLauncher.exe" params=""D:\World_of_Warships\WoWSLauncher.exe" "
09/07/2016 22:14:35          Session id="e11380f1fe20acb216868c7a76b0417236d23541"
09/07/2016 22:14:35          Info for "WoWSLauncher.exe": Version: 0.3.22.468, Comment: "Built: 20160609 173837, Revision: #627020 (stable_3.22.2)"
09/07/2016 22:14:35          Create update folder: path="D:\World_of_Warships\Updates"
09/07/2016 22:14:35          Try access patch folder: path="D:\World_of_Warships\Updates"
09/07/2016 22:14:35          Create temp folder: path="D:\World_of_Warships\UpdatesData\temp"
09/07/2016 22:14:35          Try access temp folder: path="D:\World_of_Warships\UpdatesData\temp"
09/07/2016 22:14:35          Save configuration: path="D:\World_of_Warships\WoWSLauncher.cfg"
09/07/2016 22:14:35          Running tray request: D:\World_of_Warships\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 6012
09/07/2016 22:14:39          Start update process
09/07/2016 22:14:39          Clear directory with updates data, clear all non-part folders, including temp
09/07/2016 22:14:40          Obtain patch information. part: "launcher"...
09/07/2016 22:14:40  ERROR:    Update service's URL is not specified in configuration file.

Edited by DasDoge_68

Share this post


Link to post
Share on other sites
2
[BOTES]
Member
94 posts
3,501 battles

I know it's dumb but ensure you're running the file as an administrator. Updates can mess with permissions.

Share this post


Link to post
Share on other sites
Beta Tester
773 posts
796 battles

I know it's dumb but ensure you're running the file as an administrator. Updates can mess with permissions.

 

 

 

 

 

Updating my 2014 version of "WOWS_internet_install_asia.exe" to the current one solved this problem.

 

Edited by Potoroo

Share this post


Link to post
Share on other sites
Senior Moderator
4,798 posts
1,924 battles

 

 

 

 

 

Updating my 2014 version of "WOWS_internet_install_asia.exe" to the current one solved this problem.

 

lol that would do it!

Share this post


Link to post
Share on other sites
Member
3 posts

I have the same problem. I don't want to rewrite the software, I just want to play the game!

 

It's the same as my car. I drive it, I don't revise the software controlling the suspension.........

Share this post


Link to post
Share on other sites

×