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2 weeks and no response for refund

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I bought 2 items on the .Asia web instead of my normal .na, as I am in Australia I was redirected to the Asia site without knowing when I made my purchases, I sent a ticket to .na who said to send a ticket to .asia and I have done so. but its been 2 weeks and no response..? why is this taking so long I had a response from the .na server in less then a day yet 2 weeks and nothing from .asia. I only want my money back so I can spend it on the right server. the 2 items where 4800 gold and 30 day prem. only reason I have this account is because I downloaded Asia first before my friend told me I downloaded the wrong one. can someone please get back to me about this.

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