0 HafizAkiyama Beta Tester 8 posts 7 battles Report post #1 Posted January 10, 2016 I have this screen freeze issue after I recently installed WoW after few minutes prior to executing the game, the screen just froze like that at the dock, while the background dock music is still playing. The screen just stay frozen until I had to manually end it using Task Manager (the game isn't stated as "not responding" in the task manager FYI). I tried to jump in straight into the battle (intro battle) and the screen stuck at the battle loading page, but I can hear the sound of the ships firing guns n explosions soon afterwards. here's my laptop's specs btw OS: Win 10 Pro 64 bit CPU: Intel Core i7-4500U @ 1.8GHz (~2.4GHz) GPU: NVidia GeForce GT 720M Memory: 8GB RAM any tips/guidance/help/troubleshooting would be very helpful... thanks! p.s : I've played the Closed Beta before and the game runs smoothly without any issue like this using the same laptop. Share this post Link to post Share on other sites
889 dead_man_walking Senior Moderator 4,798 posts 1,925 battles Report post #2 Posted January 10, 2016 remove any mods. make sure all drivers etc are up to date (check manufacturers, nvidia etc) run game as administrator. Share this post Link to post Share on other sites
10 [IRISH] Centurion_IRL Senior Moderator, Alpha Tester, Already in Alpha Testers 116 posts 141 battles Report post #3 Posted January 10, 2016 I have this screen freeze issue after I recently installed WoW after few minutes prior to executing the game, the screen just froze like that at the dock, while the background dock music is still playing. The screen just stay frozen until I had to manually end it using Task Manager (the game isn't stated as "not responding" in the task manager FYI). I tried to jump in straight into the battle (intro battle) and the screen stuck at the battle loading page, but I can hear the sound of the ships firing guns n explosions soon afterwards. here's my laptop's specs btw OS: Win 10 Pro 64 bit CPU: Intel Core i7-4500U @ 1.8GHz (~2.4GHz) GPU: NVidia GeForce GT 720M Memory: 8GB RAM any tips/guidance/help/troubleshooting would be very helpful... thanks! p.s : I've played the Closed Beta before and the game runs smoothly without any issue like this using the same laptop. remove any mods. make sure all drivers etc are up to date (check manufacturers, nvidia etc) run game as administrator. Please remove that signature image as it is classed as likely to cause seizures due to the flash rate ~Centurion_ZL2 Share this post Link to post Share on other sites
0 HafizAkiyama Beta Tester 8 posts 7 battles Report post #4 Posted January 10, 2016 remove any mods. make sure all drivers etc are up to date (check manufacturers, nvidia etc) run game as administrator. > remove any mods (check - heck, I dont even install mods in the first place lol) > make sure all drivers etc are up to date (checked twice) >run game as administrator (done) still the same result, the screen just froze like that.... ._. and to make things more bizarre, i can hear the background sounds/effect/music clearly as if i'm still in-game Please remove that signature image as it is classed as likely to cause seizures due to the flash rate ~Centurion_ZL2 dude seriously... no one ever mentioned about this after I put it for quite some time already :/ Share this post Link to post Share on other sites
889 dead_man_walking Senior Moderator 4,798 posts 1,925 battles Report post #5 Posted January 10, 2016 hmm - OK this may be graphics setting mismatch. Shut down the client and delete preferences.xml. This will reset all settings to default. Check again after that. Share this post Link to post Share on other sites
0 HafizAkiyama Beta Tester 8 posts 7 battles Report post #6 Posted January 11, 2016 hmm - OK this may be graphics setting mismatch. Shut down the client and delete preferences.xml. This will reset all settings to default. Check again after that. deleted the said xml file, but I still keep on getting the same result all over again ._. Share this post Link to post Share on other sites
0 HafizAkiyama Beta Tester 8 posts 7 battles Report post #7 Posted January 17, 2016 urm... it's already been almost a week now since my last post and unfortunately, I'M STILL UNABLE TO RESOLVE THIS SCREEN FREEZE ISSUE. I've used all the possible solutions available but I'm still having this issue. I've been trying my best to fix this from my side but still no avail. I also don't know whether you guys (the dev teams) are aware of my small problem (which probably affected me only) and personally tried to reach to me to solve this issue or even inform me whatsoever. Once again, any tips/guidance/help/troubleshooting would be EXTREMELY grateful. And I hope someone can reach to me to fix this problem. Thank you very much for your help. p/s: My hands are itching to use a red text wall. Pls don't make me do that ._. Share this post Link to post Share on other sites
604 [SIF] lengxv6 Senior Moderator 2,680 posts Report post #8 Posted January 17, 2016 What is the model of the laptop? (nice to know what specs the system has) Does the laptop run dual GPU, I.E. Intel and Nvidia (I know a few do, and well as All in Ones) if so, check that the game is set to run on the NVidia and not Intell Share this post Link to post Share on other sites
