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tc1259

So your having Ping Problems?

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So your having ping problems?

 

 

I’ve often heard people complain about having PING issues when talking about connecting to World of Warships / World of Tanks.

 

 

This guide will hopefully give you a little insight as to how the internet works, where things can go wrong and who at the end of the day is responsible for either its repair or resolution.

 

 

So to start with, we need to have a start point, we are going to use a program called ping plotter and the target address is going to be: login.worldofwarships.jp

 

 

Once you’ve entered the above address in to ping plotter, you will see something not to dissimilar to the following.

 

 

The following is through Adam Internet which uses iiNet’s Australian Infrastructure

 

 

Target Name: login.worldofwarships.jp

IP: xx.xx.xx.xx

Date/Time: 8/01/2016 11:23:50 AM to 8/01/2016 11:24:27 AM

Hop Sent Err  PL% Min Max Avg  Host Name / [iP]

1    16   0  0.0   1  17   3  [xx.xx.xx.xx]

2    15  11 73.3  16  20  17  lns21.adl6.on.ii.net [xx.xx.xx.xx]

3    15  11 73.3  18  22  20  te0-2-0.cr1.adl2.on.ii.net [203.16.212.24]

4    15  11 73.3  38  62  49  ae16.br1.syd4.on.ii.net [150.101.33.188]

5    15  11 73.3 136 138 136  te0-0-0.bdr2.nrt1.on.ii.net [203.16.211.58]

6    15  11 73.3 135 146 139  as7473.ix.jpix.ad.jp [210.171.224.126]

7    15  11 73.3 137 144 139  [203.208.166.206]

8    15  11 73.3 204 229 211  [203.208.166.174]

9    15  11 73.3 204 214 209  [203.208.171.202]

10    15  11 73.3 151 170 158  [203.208.175.74]

11    15  11 73.3 151 155 152  sg2-n5596-fe-1-vl231.fe.core.pw [92.223.116.163]

12    15  11 73.3 152 157 155  login.worldofwarships.jp [92.223.28.75]

Ping statistics for login.worldofwarships.jp

Packets: Sent = 4, Received = 4, Lost = 0 (0.0%)

Round Trip Times: Minimum =  105ms, Maximum = 165ms, Average = 131ms

 

 

The following is through Vodaphone’s Australian Mobile Network

 

Target Name: login.worldofwarships.jp

IP: 92.223.28.60

Date/Time: 8/01/2016 11:25:53 AM

1    0 ms    0 ms    0 ms    6 ms    0 ms  [xx.xx.xx.xx]

2   *       *       *      N/A     N/A      [-]

3   24 ms   38 ms   31 ms   40 ms   25 ms  [10.247.69.177]

4   32 ms   28 ms   21 ms   32 ms   36 ms  [10.143.159.163]

5   22 ms   18 ms   31 ms   18 ms   25 ms  [10.246.238.195]

6   35 ms   29 ms   20 ms   30 ms  N/A     [220.101.66.45]

7   *       *       *      N/A     N/A      [-]

8   *       *       *      N/A     N/A      [-]

9   *       *       *      N/A     N/A      [-]

10   *       *       *      N/A     N/A      [-]

11   51 ms   68 ms   59 ms   67 ms  N/A     [59.154.18.122]

12  111 ms  105 ms   97 ms  106 ms  N/A     [203.208.177.121]

13   98 ms  132 ms  108 ms  113 ms  N/A     [203.208.158.29]

14  109 ms  107 ms   98 ms  104 ms  N/A     [203.208.175.74]

15  120 ms  117 ms  116 ms  118 ms  N/A     sg2-n5596-fe-1-vl231.fe.core.pw [92.223.116.163]

16  111 ms  109 ms  163 ms  228 ms  115 ms  login.worldofwarships.jp [92.223.28.60]

Ping statistics for login.worldofwarships.jp

Packets: Sent = 5, Received = 5, Lost = 0 (0.0%)

Round Trip Times: Minimum = 109ms, Maximum = 228ms, Average = 145ms

 

 

So now you’ve got this information, what does it mean?

 

 

This information shows each step and the time it takes in milliseconds to reach the following next hop until it eventually reaches the target destination. This information gives some indication as to what is happening on the network and where and who it belongs to, but please be aware that MOST internet providers use a system called mpls.

 

 

Why does MPLS matter?

 

 

MPLS is an adaptive environment, it will always route to the fastest path available and in the advent of a path becoming physically damaged or over utilised it will seek out the next best path.

 

 

For more information, look here - https://en.wikipedia.org/wiki/Multiprotocol_Label_Switching

/ http://www.cisco.com/c/en/us/support/docs/multiprotocol-label-switching-mpls/mpls/4649-mpls-faq-4649.html

 

 

 

 

 

Decoding the above information

 

 

The IP address is your current IP address, in this instance we’ve blanked it out with xx.xx.xx.xx, then we get a date and time, followed by the first hop.

1    16   0  0.0   1  17   3  [xx.xx.xx.xx] (This is to your local router)

If the number is high here, you’ve got a couple of local network problems, generally poor wifi performance, interference on either a wired network cable or a wireless card or simple over utilisation of the link. (Not something wargaming can resolve)

 

 

2    15  11 73.3  16  20  17  lns21.adl6.on.ii.net [xx.xx.xx.xx]

This next step is the local area’s network switch / dslam / or exchange, other terminologies are used depending on what technology you are on. A problem here indicates a local issue to your service area. (Not something wargaming can resolve)

 

 

3    15  11 73.3  18  22  20  te0-2-0.cr1.adl2.on.ii.net [203.16.212.24]

This next step in this example is my cities Internet Controller, I can see that it’s adl (Adelaide) and I know that a problem here would more than likely affect everyone connected to this core switch. Now most ISP’s will have multiple devices in their communications rack and sometimes someone with the same ISP will not have the same issue. But a problem here means calling your ISP and providing these logs.  (Not something wargaming can resolve)

 

 

4    15  11 73.3  38  62  49  ae16.br1.syd4.on.ii.net [150.101.33.188]

This step In my example shows where after Adelaide it goes, so from the previous hop which was Adelaide, my ISP is routing me through to Sydney. Any issue here is still in control of iinet / adam but would more than likely affecting the entire country for anyone on iiNet / Adam and possibly other ISP’s who pay for bandwidth on their infrastructure. (Not something wargaming can resolve)

 

 

From here we go in to International Cable Network Space and things get a little tricky

 

 

5    15  11 73.3 136 138 136  te0-0-0.bdr2.nrt1.on.ii.net [203.16.211.58]

Our first step in this example where our information is leaving Australia, in this example we’ve gone through the AJC cable system and ended up in Japan, Chiba Region, Narita. This is an international landing point for the AJC system. Any issue between Australia and here is usually a cable system problem, and is handled by Tier 1 Carriers and Resolution teams. (Not something wargaming can resolve)

 

 

6    15  11 73.3 135 146 139  as7473.ix.jpix.ad.jp [210.171.224.126]

Now this step is an interesting one, this is where it leaves the AJC router and now connects to the Japanese Exchange Co Carrier, from here it get routed to the next hop, and gets picked up by Singtel (Not something wargaming can resolve)

 

 

7    15  11 73.3 137 144 139  [203.208.166.206]

This next hop is no longer in Japan Controlled ISP space, it’s now firmly in the hands of Singtel and on a for the second time in this trip a major cable system (Sea Me Wee 3). Whilst this route is controlled by Signtel, there is a tier 1 carrier who owns and is responsible for Sea Me Wee 3, any problems here have to be reported to this t1 carrier, who then action and resolve. (Not something wargaming can resolve)

 

 

8    15  11 73.3 204 229 211  [203.208.166.174]

Still with Singtel, going through more switches / Routes (Not something wargaming can resolve)

 

 

9    15  11 73.3 204 214 209  [203.208.171.202]

Still with Singtel, going through more switches / Routes (Not something wargaming can resolve)

 

 

10    15  11 73.3 151 170 158  [203.208.175.74]

Still with Singtel, but is now at the landing point in to Singapore(Not something wargaming can resolve)

 

 

11    15  11 73.3 151 155 152  sg2-n5596-fe-1-vl231.fe.core.pw [92.223.116.163]

This marks the Core and the ISP that Singtel are using for this service, in this instance it’s with an ISP called G-Crore Labs. (Any internet issues Wargaming have are reported here, the ISP then troubleshoots and escalates)

 

 

12    15  11 73.3 152 157 155  login.worldofwarships.jp [92.223.28.75]

And now we hit the actual wargaming login server…. Which is under the direct control of Wargaming.

 

 

But Wargaming pay the ISP, so it’s Wargaming are responsible for providing a service.

 

 

Yes and No, Wargaming can only purchase Bandwidth, who handles that digitial highway, what SLA’s, what Routes it takes is not up to the ISP. It’s up to Singtel and the Tier 1 carrier, additionally when there is a cable fault, traffic is routed to essential services and communications, and is decided upon by the tier 2 and tier 1 carriers.

 

 

Ultimately if you are having ping issues, the chances are it’s either a local issue or a carrier issue, but this is written in the attempt to dispel the myth that Wargaming has control over the routes and how their traffic works.

The only ways to improve your ping are choosing a better ISP with more options (E.g. Telstra) changing the technology of your internet, using a vpn or changing the location of where you live

 

What do these cable paths look like?

Well they look like this 

 

AJC

Mf2e5Ed.jpg

Sourthern Cross

p5QqXFP.jpg

 

And Sea Me Wee 3, 39,000 KM of cable 

RnDNfil.jpg

 

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Microsoft Windows [Version 6.1.7601]

Copyright 2012 Easyosteam.  All rights reserved.

Website: www.easyosteam.com

C:\Users\Administrator>tracert login.worldofwarships.jp

Tracing route to login.worldofwarships.jp [92.223.28.75]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 [192.168.1.1]

  2     1 ms     1 ms     1 ms  node-114x.pool-101-109.dynamic.totbb.net [101.10

9.188.1]

  3     1 ms     1 ms     1 ms  172.17.0.149 [172.17.0.149]

  4    19 ms    17 ms    18 ms  172.17.2.50 [172.17.2.50]

  5    17 ms    17 ms    17 ms  172.17.2.50 [172.17.2.50]

  6     4 ms     3 ms     3 ms  ten-gi-0-7-0-0.kkm-core-03.totisp.net [203.114.1

18.5]

  7    18 ms    18 ms     *     hundred-gi-0-7-0-1.kkm-gw-01.totisp.net [203.114

.118.238]

  8     3 ms     3 ms     3 ms  HUN-gi-0-4-0-1.kkm-core-01.totiig.net [203.190.2

51.141]

  9     *       51 ms    51 ms  in-addr.totiig.net [180.180.255.254]

 10    52 ms    51 ms    51 ms  in-addr.totiig.net [180.180.255.254]

 11    41 ms    40 ms    39 ms  199524.sgw.equinix.com [27.111.228.222]

 12    36 ms    35 ms    35 ms  sg1-a9001-edge-1-be20-2000.fe.core.pw [92.223.11

6.131]

 13    50 ms    50 ms   133 ms  sg2-n5596-fe-1-vl231.fe.core.pw [92.223.116.163]

 14    36 ms    36 ms    37 ms  sg2-sl-b75.worldoftanks.sg [92.223.28.75]

Trace complete.

C:\Users\Administrator>

 

 

Your IPv4 Address Is:

 

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one more thing you can do just change the cable from cheap thin cable to a better quality one.

if you are using CAT5 try CAT5e or CAT6.

If the router got 10/100/1000 mbps use the CAT6 one

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I doubt cable quality matters in terms of ping. I use fiber optic, I get 35ms to SG on average, which is the same as some of my friends using CAT5e or CAT6.

The thing about my country's ISPs is, they provide optimized routes to SG, and we do have our own submarine landing station.

Edited by icy_phoenix

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24 minutes ago, icy_phoenix said:

I doubt cable quality matters in terms of ping. I use fiber optic, I get 35ms to SG on average, which is the same as some of my friends using CAT5e or CAT6.

The thing about my country's ISPs is, they provide optimized routes to SG, and we do have our own submarine landing station.

Well, cable quality could matter, because if cheap cable is used, signal loss could occur through 'bleeding', so the cheaper the cable, the more signal loss can happen between computer & network, because any cheap cables weak insulation,  would let signal strength & quality 'bleed out', because of cheap materials used in the cheaper wiring.....

Also remember we are not all in your country, so we don't all have a submarine cable station, & a lot of us still have to put up with older wiring, as not all of us have fibre optic,  add to that the current  submarine cable breakages, & also potentially bad wiring from the personal computer to network...... So it CAN be beneficial to use better quality cabling..

 

Ordrazz

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Super Tester
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22 minutes ago, Ordrazz said:

Well, cable quality could matter, because if cheap cable is used, signal loss could occur through 'bleeding', so the cheaper the cable, the more signal loss can happen between computer & network, because any cheap cables weak insulation,  would let signal strength & quality 'bleed out', because of cheap materials used in the cheaper wiring.....

Also remember we are not all in your country, so we don't all have a submarine cable station, & a lot of us still have to put up with older wiring, as not all of us have fibre optic,  add to that the current  submarine cable breakages, & also potentially bad wiring from the personal computer to network...... So it CAN be beneficial to use better quality cabling..

 

Ordrazz

There are several sites for broadband connection quality tests. May be you could try one of those first because changing the cable on your own can be difficult and expensive as well. For example, on https://freeola.com/line-test

quality.thumb.JPG.fff23d81f97ff2f4e397368fd9fea2b5.JPG

One of the reason the line cables aren't of very high quality is to prevent theft.

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