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How long it takes for a ticket to be resolved

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I purchased a tank for a gift and I actually made the account just for the purchase, but I bought the tank to my account and not on the account I wanted to. So I submitted a ticket on the 23st of December and I'm still waiting for a refund or response...

Do you know how long it may takes until any activity?

I bought the tank twice- the second time on the right account, but I don't play on this game and I don't need the tank on my account

Thank you in advance for your responses


PS do you know any other way to contact the customer service than opening a ticket?


thank 's



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