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Showing results for tags 'refund'.
Found 2 results
Can Coal Ship Get Refund?
TheBijik posted a topic in General DiscussionsI have mistaken my purchase with coal, some steel, and my coupon (25% discount). I intend to buy T10 Cruiser Yoshino with it. But because of my clumsiness, overly eager to buy, I mistook Yoshino for Moskva. Too fast at clicking makes me press Moskva instead. With this message I hope, I could get a refund of my purchase (Coal, Steel, and My 25% steel and coal Coupon). So that I may buy T10 Cruiser Yoshino. Also, I haven't played any battle whether it's training or a real battle using Moskva. I attach the proof that I haven't played with Moskva since the (mistake) purchase.
Need response to my Player Support Ticket
magus0219 posted a topic in General DiscussionsHi, I bought IJN "Asashio" from armory but forgot to check the coupon on, so I requested one refund for reorder. I submitted one support ticket one day ago, but no manual response yet. However the coupons are 1 day left... Anyone knows how long the ticket will be handled on average? My ticket ID:128884414 Thank you.