sorry for my English. i don't know how to fix it. i have tried to reinstall wows 3 times and still failed. direct x 11 , .net framework has installed. just new install window 10 x64 (previous is window 8.1 x64 can run without this problem) my pc spec. a10-8600k radeon hd7770 ddr3 16gb of ram many thanks for further help.