Thats not true... If you experience behaviour in game like you describe please report it to a moderator and we will get the chat logs pulled for that player/game.
We are here to serve the community and ensure that game/forum rules are enforced.
I might fall into that boat you are also complaining about - Im an alpha tester, supertest coordinator and moderator for World of Warships, prior to this I was on World of Tanks. Sadly I dont have as much time up my sleeve as you assume we have. Having a full time job, part time business and 2 kids under 3 whilst trying to keep my wife and real life friends happy is a real challenge. My only advice to newbies is ask questions, most the guys I have known since alpha are all decent guys and very very few fly off the handle at new players learning... id be dissappointed if the player in question is one of the guys i know
P.S do not name and shame on the forums, send me the players name and the time the game was played and ill get it looked at.